Effective date: September 29, 2026
This policy covers orders of the Living Will Advance Healthcare Directive guide and the Estate Administration Family Guide purchased from New World Products USA / New World Publishing at livingwillandestateguide.com, including bulk orders placed by churches, funeral homes, businesses, associations, government agencies, and other institutional buyers.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, contact us within 14 days of delivery through our Contact Us page with your order number and a description (and photos, if possible) of the issue. We will replace the affected items or issue a refund at no additional cost to you.
Returns of Single Copies
Single copies of either guide may be returned within 30 days of delivery for a full refund of the book price, as long as the book is unused, not written in, and in resalable condition. Please contact us first through our Contact Us page or at support@livingwillandestateguide.com with your order number. Return shipping is the responsibility of the customer unless the return is due to our error or the book arrived damaged or defective. Original shipping charges are not refundable unless the return is due to our error.
Returns of Unopened Bulk Orders
Because our guides are sold primarily in bulk quantities to institutions, we ask that any return request be made within 30 days of delivery. To be eligible, cases or cartons must be unopened, unused, and in their original packaging. A restocking fee of up to 15% may apply to bulk orders returned for reasons other than our error (for example, an over-order or a change in plans), to cover repackaging and handling. Return shipping for these returns is the responsibility of the customer unless the return is due to our error.
Non-Returnable Situations
Opened or partially used cases, and custom mixed bulk orders that have already been assembled and shipped, cannot be returned unless the items are damaged, defective, or incorrect.
How to Start a Return
To start a return or report an issue with your order, reach out through our Contact Us page with your order number, the items involved, and the reason for the return. We will confirm your return and provide instructions before you ship anything back to us. Please do not send returns without contacting us first.
Refunds
Once we receive and inspect a return, we will notify you of the approval or rejection of your refund. Approved refunds for card payments are issued to your original Stripe payment method, typically within 5-10 business days depending on your bank. For institutional buyers who paid by Purchase Order / Invoice, we will issue a corrected invoice or credit memo instead of a card refund.
Questions
If you have any questions about this Refund and Returns Policy, please reach out through our Contact Us page.