Effective date: August 26, 2026 (last updated October 14, 2026)
New World Products USA / New World Publishing (“we,” “us,” or “our”) operates livingwillandestateguide.com (the “Site”), where we sell the Living Will Advance Healthcare Directive guide and the Estate Administration Family Guide in bulk quantities to churches, funeral homes, businesses, associations, government agencies, and other organizations, as well as to individual customers. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
When you place an order, request a bulk quote, or contact us, we collect information such as your name, email address, phone number, billing and shipping address, organization name, and order details (including quantities and any purchase order or invoice information you provide). When you browse the Site, our hosting and analytics tools automatically collect standard technical information such as your IP address, browser type, and pages visited.
Payment Information
Card payments are processed securely by Stripe, a PCI-compliant payment processor. We do not collect or store your full card number, CVV, or other card details on our servers — Stripe handles that information directly under its own privacy and security practices. For institutional buyers who choose to pay by Purchase Order / Invoice, we retain the billing and order information needed to prepare and send that invoice.
How We Use Your Information
- To process and fulfill your order, including shipping physical books to the address you provide
- To prepare invoices for Purchase Order / Invoice orders and follow up on payment terms
- To respond to bulk quote requests and questions submitted through our Contact Us form
- To send order confirmations, shipping updates, and other transactional communications
- To maintain the security, performance, and functionality of the Site
- To comply with tax, accounting, and other legal obligations
Cookies
We use cookies and similar technologies for core store functionality, such as keeping items in your cart and keeping you logged into your account, as well as basic site analytics to help us understand how the Site is used. You can control cookies through your browser settings, though disabling them may affect checkout and other Site features.
Advertising and Analytics
We use the Meta Pixel, a tool from Meta Platforms (Facebook and Instagram), to understand how visitors use our Site and to measure and improve our ads. The Meta Pixel may collect information such as pages viewed, items added to the cart, and purchases. When you place an order, your email address or phone number may be shared with Meta in scrambled (hashed) form so Meta can match your visit to a Facebook or Instagram account. Meta does not receive your payment details. You can decline these cookies through our cookie banner, and you can manage how Meta uses your information in your Facebook or Instagram ad settings.
Sharing Your Information
We do not sell your personal information. We share information only with the service providers that help us operate the Site and fulfill your order, including our payment processor (Stripe), shipping carriers, our website hosting provider, and the form and email tools we use to handle bulk quote requests and customer communications. These providers are only permitted to use your information to provide services to us.
Data Retention
We retain order and account information for as long as needed to fulfill orders, honor invoicing and payment terms, meet our tax and accounting obligations, and resolve any disputes. Contact form submissions are retained long enough to respond to and follow up on your inquiry.
Your Rights and Choices
You may ask us to access, correct, or delete the personal information we hold about you, or to update your marketing preferences, by contacting us using the details below. We will respond to verified requests consistent with our legal and business record-keeping obligations.
Children’s Privacy
The Site is intended for institutional and adult consumer buyers and is not directed to children. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The “Effective date” above reflects the date of the most recent update.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please reach out through our Contact Us page.